| Order Status |
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| How do I get the items I purchased into my gallery on Fix8? |
| The next time you login to Fix8 will ask you permission to download the latest content. Your purchased content will download when you click Yes. If you click no, you may update your gallery at anytime by pressing the Update button in the Gallery. |
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| NOTE: YOU MUST HAVE USED THE SAME E-MAIL ADDRESS FOR PURCHASING THAT YOU USED TO SIGN UP FOR FIX8. |
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| If you were not able to view your purchase, please contact customerservice@fix8.com. |
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| I don't see the items I purchased in Fix8. |
| Make sure you've updated your Fix8 product gallery. Click the Gallery icon in Fix8, click the My Stuff tab, and then click the Update button. Fix8 should begin downloading any missing products. |
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| If you still do not see your purchases, contact us at customerservice@fix8.com. |
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| My Account |
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| How do I create an account? |
1) Click the "Register" link at the top right side of our site.
2) Enter your username and your information.
NOTE: After you finish the register, you will get an activated email which needs your click to active the account. |
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| Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policyfor more information. |
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| The wrong items were added to My Gallery. |
| If you feel that you have received the wrong items, please contact customer service within 72 hours of receiving the items at customerservice@fix8.com. We'll be happy to assist you. |
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| What is your return policy? |
| Under most circumstances, we do not offer refunds for avatar and accessory purchases. If you are having technical difficulties, please contact us at customerservice@fix8.com and we will be happy to assist you. |
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